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How We Handle Your Information

Q: What should I do if I notice incorrect information in my account?

Contact support through live chat or email privacy@bumi4d.mobi with the details you want corrected. Attach proof of identity if the change involves your name or address so we can verify ownership before updating the record. Most corrections are completed within two business days.

When you open an account with us, deposit through Touch 'n Go or check your game history, we collect and store information to keep your account secure and…

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Explore the Lobby Read FAQ

What We Collect and Why

bumi4d Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

We collect your email, phone number, and payment details when you register and fund your account. Every deposit via Touch 'n Go, GrabPay, Boost or FPX generates a transaction record we store for account reconciliation and withdrawal verification. Game session logs — the tables you open,

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the time you spend, the rounds you complete — help us detect unusual activity and keep the platform fair. We retain this data for the period required under local regulations and delete it when that window closes. IP addresses and device identifiers let us enforce regional
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access rules and prevent duplicate accounts. Marketing preferences are recorded only when you opt in, and you can withdraw consent anytime through your account dashboard. Our legal basis for processing depends on the category: account security and transaction records are contractual necessities; session logs serve our
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legitimate interest in platform integrity; marketing relies on your explicit consent. Where local law permits account access, we process data under that framework; where it does not, no account is opened and no data is collected. Cookies track your session state and payment flow so the
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lobby remembers your language choice and your chip balance when you switch between slots and live tables. Analytics cookies show us which games get the most traffic in Johor Bahru and Ipoh so we can prioritise server capacity, but they never identify you personally. You can
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disable non-essential cookies in your browser settings without losing core account functions.

Service availability depends on jurisdiction. It is the user's responsibility to check local law before access.

PRIVACY CONTACT

Reach Us About Your Data

If you want to review the information we hold, request a correction, or ask us to delete your account data after closure, contact our privacy team through any of the channels below.

Live Chat Open the chat widget at the bottom right of any page and select Privacy Inquiry from the menu. Our agents can start a data request ticket for you and explain the timeline for each request type.

Email Send your request to [email protected] with your registered email and account username. Attach proof of identity if you are asking us to change or delete records, so we can verify ownership before acting.

Account Dashboard Head to Settings and then Privacy Centre inside your account. You can download a copy of your data, update marketing preferences, or submit a deletion request directly from that screen.

DATA PRACTICES

How We Protect What You Share

Your account password is hashed with a one-way algorithm that even our own staff cannot reverse.

Encryption

All traffic between your device and our servers uses TLS encryption. Payment forms and withdrawal requests never transmit data in plaintext, so even if someone intercepts the connection they see only scrambled characters.

Cookie Control

Essential cookies keep you logged in and remember your language and chip denomination. Marketing and analytics cookies are optional; disable them in your browser or through the consent banner that appears on your first visit.

Account Security

Enable two-factor authentication in your profile settings so every login requires a code from your phone. If you lose your device, contact support to freeze the account until you regain access and can reset your credentials.

Data Retention

Transaction records are kept for the period mandated by local financial regulations, typically five years. Game session logs are deleted after two years. Once your account is closed and the retention window expires, we purge all personal identifiers from our backups.

Third-Party Sharing

We share your data only with payment processors who clear your deposits, game studios who stream the live tables, and fraud-prevention services that flag duplicate accounts. Each partner is contractually bound to use your information solely for the service they provide and to delete it when no longer needed.

Your Rights

You can request a copy of your data, ask us to correct inaccurate records, withdraw marketing consent, or delete your account entirely. Submit any request through the Privacy Centre in your dashboard or email [email protected], and we will confirm next steps within 24 hours.

Privacy Questions Answered

Players often ask how we use cookies, whether they can see the data we hold, and what happens when they close an account. The answers below cover the requests we hear most and explain exactly what you can control.

We collect your email, phone number, full name, date of birth, and address during registration. When you make a deposit we also record your payment method and the transaction amount. Game activity logs capture which tables you open and how long each session lasts, but they do not track individual bet amounts or outcomes.

Yes. Head to Settings and then Privacy Centre inside your account and click Request Data Export. We will prepare a file containing your profile details, transaction history, and session logs, then email you a download link within 48 hours. The file remains available for seven days.

Transaction records are retained for the period required by local financial regulations, usually five years. Session logs are deleted after two years. Once those windows close and your account balance is zero, we remove all personal identifiers from our systems and backups.

We share information only with payment processors who clear deposits, game studios who stream live tables, and fraud-prevention services that flag duplicate accounts. Each partner signs a data-processing agreement that restricts how they use your information and requires deletion when the service ends. We never sell your data to advertisers or marketing lists.

Essential cookies keep you logged in and remember your language and chip settings. Analytics cookies show us which games are popular in different regions but do not identify you personally. Marketing cookies track ad performance if you opt in. You can disable non-essential cookies through the consent banner or your browser settings without losing core account functions.

Open your account dashboard and go to Settings, then Notifications. Uncheck the boxes next to promotional emails or SMS alerts to stop receiving them. Changes take effect within 24 hours. You can also click the unsubscribe link at the bottom of any marketing email we send.

Contact support through live chat or email [email protected] with the details you want corrected. Attach proof of identity if the change involves your name or address so we can verify ownership before updating the record. Most corrections are completed within two business days.

How We Handle Your Information

Reach Us About Your Data

How We Protect What You Share

Encryption

Cookie Control

Account Security

Data Retention

Third-Party Sharing

Your Rights

Privacy Questions Answered

01 What personal information do you collect when I register?

02 Can I download a copy of my data?

03 How long do you keep my information after I close my account?

04 Do you share my data with third parties?

05 What cookies do you use and can I disable them?

06 How do I update my marketing preferences?

07 What should I do if I notice incorrect information in my account?

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